Case Studies

Businesses running on Operations Manuals we built — What we built, what changed, and what they've said about it.

Travel Representation OM + OS
How Emerging Destinations' Owner Went From Running Everything to Working 20% of What She Used
Emerging Destinations had grown quickly — but the processes hadn't kept pace. We built their entire operations manual and operating system in Notion, giving the whole team one source of truth and freeing Jane to focus on growth instead of day-to-day coordination.
80% less time spent in day-to-day operations
100% of operations documented across all teams
3 projects completed — two operations manuals and one operating system
Jane B., Founder — Emerging Destinations Read case study →
Healthcare — Wellness & Longevity OM + OS + Ongoing Consulting
How a Medical Clinic Doubled Their Revenue and Team Size — While Building the Operations Infrastructure to Keep Growing.
A fast-growing medical clinic with no documented systems, inconsistent service quality, and an operations manager spending most of her time onboarding new hires from scratch. We built the OM, OS, and now serve as their embedded operations consultant.
2× revenue growth — from $3M to $6M
80% reduction in new hire onboarding time
2+ years as an ongoing client — and counting
COO, Anonymous — Medical Clinic Read case study →
Healthcare — Pediatrics OM + OS + CEO's Hub
How a pediatric clinic in Hawaii went from scattered processes to a complete operations manual — and set itself up to scale to a second location
A physician-owner booked four months in advance, constantly pulled into questions her team should answer themselves. No central knowledge hub, slow onboarding, and a goal of opening a second location that couldn't happen without documented operations.
15 sections built across the operations manual
3 Notion resources delivered: OM, OS, CEO's hub
1 platform replacing Google Drive and scattered docs
Jasmine W., Owner and Head Physician — Keanuenue Pediatrics Read case study →