Operations Manual case studies
What we built, what changed, and what each client said about it.
A free 40-minute planning call.
What's happening in yours?
OM
DJ needed one place for a 60-person team spread across four divisions to find how things get done. We built an 18-section operations manual covering every division, from field crews to the online store.
Dennis "DJ" Casagranda, Owner, Aurora Flooring
Read the case study: Aurora FlooringOM + OS
Emerging Destinations had grown quickly, but the processes had not kept pace. We built their operations manual and operating system in Notion, giving the whole team one source of truth and freeing Jane to focus on growth instead of day-to-day coordination.
Jane B., Founder, Emerging Destinations
Read the case study: Emerging DestinationsOM + OS + CEO's Hub
A physician-owner booked four months in advance, constantly pulled into questions her team should answer themselves. No central knowledge hub, slow onboarding, and a second location that could not happen without documented operations.
Owner and Head Physician, Pediatrics Medical Clinic, Hawaii
Read the case study: Pediatric clinic, HawaiiOM
Fernando and Manny already had substantial documentation, it just was not organized or usable. We consolidated it into a single, well-structured operations manual across all three of their Arizona locations.
Fernando & Manuel ("Manny"), Collision Xperts
Read the case study: Collision XpertsOM + OS + consulting
A fast-growing clinic with no documented systems, inconsistent service quality and an operations manager spending most of her time onboarding new hires from scratch. We built the OM and OS, and now serve as their embedded operations consultant.
COO, Medical Clinic, Tampa, FL
Read the case study: Medical clinic, TampaOM
Mara was balancing another full-time job while being the single source of answers for her whole team. We built Unite Fitness a complete operations manual, covering everyone from instructors to management.
Mara Prendergast, Owner, Unite Fitness
Read the case study: Unite FitnessOM + OS
Topline Pavement was scaling fast, but their SOPs were scattered across different tools with no central home. We built their operations manual and operating system in Notion before their next busy season began.
Mike & Emily Hirst, Topline Pavement Services
Read the case study: Topline Pavement ServicesOM
Nick had just acquired Calem Medical, inheriting a long-tenured team whose expertise lived in people, not processes. We built a complete operations manual to capture that knowledge and give every role a standard to work from.
Nick Baum, Owner, Calem Medical
Read the case study: Calem MedicalOM
Jacob had already built one operations manual with us for his property management business, and came back for a second, this time for his tractor dealership, designed as a blueprint for future locations.
Jacob Wilhite, Owner, Unkefer Sales
Read the case study: Unkefer SalesOM
Lucas wanted simple, scalable, documented processes to support a seasonal field team and future acquisitions. We built a complete operations manual, with field SOPs translated into Spanish, to centralize everything that used to live only in his head.
Lucas Woloszyn, Owner, Landworks Fence
Read the case study: Landworks FenceOM + KPI trackers
The CEO needed an operations manual thorough enough to make selling the business possible, and usable enough for her small, multi-role team to run on every day in the meantime.
CEO & Founder, Vertical SaaS Company
Read the case study: SaaS company, SacramentoBruno has been fantastic to work with, very knowledgeable, responsive, and easy to collaborate with.
It's made the process smooth and productive for us.
We have truly had a wonderful experience working with Katherine and the Team at Operations Mavenue.
They have paved the way to creating incredible tools in the form of an operations manual and building out operating systems for our small business to run in a much smoother more organized and cohesive fashion.
Asli is very professional and she has a very deep understanding concerning operations when it comes to scaling your business or franchising.
I feel at peace working with her because she walks me through every step.
Aslika's project management skills are IMPRESSIVE! Her attention to detail and professionalism shone through every step.
It's been an absolute pleasure working with her, thanks to her cooperative nature, quick responsiveness, and proactive communication.
Pick a time for your free 40-minute planning call.
On the call, we'll:
Asli KahramanFounder & Head Consultant
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